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CUSTOMER SERVICE


At Sancken Automotive Inc, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Sancken Automotive Inc. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Sancken Automotive Inc, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Sancken Automotive Inc focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Sancken Automotive Inc, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1955, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 309-467-2422 or email us.



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Great Experience! My first time having a vehicle repair at this shop and the people were friendly and most of all honest. Not only do they have their own towing service, which saved me time calling a tow company, but they also came up with a more efficient way to fix my vehicle which saved me money. I paid for my repairs feeling like I was truly cared for and taken care of. I highly recommend this shop!


partners

ACDelco
ASE (Automotive Service Excellence)
Jasper
NFIB
Motorcraft
Moog Chassis Parts
Car Care Aware